Biography of Marc Bombenon

A Mentor, Business advisor and a successful Chairman of Surecall Contact Center Ltd. would be enough to give a clear picture of Marc Bombenon. With a score of years’ experience in Calgary, Alberta, Canada Marc has been rewarded with Award of excellence for nineteen consecutive years (1996-2014) by the Canadian Call Management Association. On behalf of running 24x7 for all 365 days of a year a prominent call center that is responsible for answering a phone call and reverting back to customer email as quick as possible. His services also include sales order desks, reservation lines, tier one help desk, emergency response and working alone check in lines, after hours business coverage, service dispatch in any type of industry, client care center, warranty processing and much more.

Marc in his career has stepped into different industries as Food and Beverage, Telecommunications, Aviation, and Strategic Planning, and has served on boards for private companies and nonprofit organizations. Along with this, he has also served on the  International Board of the World President Organization, Alberta Cancer Foundation, and the Calgary Stampeders lottery board. Marc Bombenon has been included in the Telecommunications business since the commencement of his expert vocation. In 1982, he moved from his home city of Montreal to Calgary, where he began Page-Direct, a paging organization for conveying business correspondences. Under Marc's eager authority, Page-Direct formed into a full administration interchanges organization enveloping paging, two-way radio, cell focus administrations, and cell correspondences.


As the organization kept on developing, the name was changed to PDL Mobility and Call Centers to mirror the extending interchanges items advertised. In 1996, ahead of time of the SMS and messaging multiplication on mobile phones, Marc sold his paging operations to Shaw Communications, which at the time was getting such organizations and combining the paging business in Canada.


For his pursuance and hard work he also got a chance to be appreciated by a huge round of applause of the audience and entitled with different awards such as:

• Award of Excellence from the Canadian Call Management Association (CAM-X) for nineteen consecutive years. (1996-2014)

• 6 Different Awards at the 3rd Annual Contact Center World Awards in 2008 in Orlando, Florida

• Tom Ryan Award for Integrity, Ethics, and Quality above All. 

• e-Business Award of Distinction, nominated by TELUS, received from the Alberta Chamber of Commerce

• Consumer’s Choice Award for 8 consecutive years as Best Cellular Retailer in Calgary

• Consumer’s Choice Award for 7 consecutive years as Best Call Center in Calgary

Marc likewise worked in numerous different enterprises, enabling him to increase balanced worker involvement and a superior comprehension of the business world. In view of his prosperity and involvement in the field, Marc now coaches and prompts family and companions in their new business wander.

Marc and his significant other Desiree are dynamic individuals from beneficent associations and occasions around the city. Marc bolsters Desiree in her position with the Capital Campaign Committee while he additionally actually underpins associations, for example, and is not constrained to Alberta Adolescent Recovery Center, Calgary Health Trust, Calgary Urban Project, Calgary Distress Center, Calgary Urban Project Society, Easter Seals, Inn from the Cold, and United Way.